Customer Care

To make a purchase you must first create an account and start shopping by inserting your items of choice into the shopping cart. You can also start choosing products before creating an account, but signing up first is better! By doing so you can enjoy several benefits through your account:

  • Follow your order and review your previous purchases
  • Receive notifications about the release of new products or the availability of products currently not available in the shop
  • Securely save details of your credit card for faster purchases in the future
  • Easily manage your details, your data, preferences, your email address and the status of your orders
Just sign in to your account and then continue with your purchase.
If you have forgotten your password, you can change it here by clicking on the "Forgot your password?" button and follow the simple steps to create a new one. You will be required, for safety reasons, to confirm via an email that will be sent, to confirm the reset. Also for security reasons, we inform you that we do not send the new password by email.
It is not possible to order by phone, but there is a Live Chat to interact directly with our customer service and get help before placing your order.
If the products are not available or a specific size, this is shown graphically on the product page itself. If the product you want to buy is not available, you will be able to Indicate you email and you will get the notification on your email if the product is back in stock.
You will receive an email to confirm successful payment and invoicing of purchase. If you have a problem processing your payment online, you are not certain if your payment was successful please email at support@bonagejeans.com
if your item(s) are not in Prepared for Shipment or Shipped status, you may be able to ask to cancel an item or the entire order. Please email your request to c that will be able to proceed with cancellation for you.
Bonage is currently located in Panama - Guatemala - El Salvador - Nicaragua - Dominican Republic - Mexico - Costa Rica - Paraguay - Honduras.
Unfortunately, not, for the time being. The customization of clothing and the sea in the design, sizes and features are not available for now.
The payment is due at the time of the purchase and confirmation of your order. You can pay directly from our website by credit card. The charge on your card, will be made at the time of order confirmation.
We accept Visa, Master Card, Maestro and American Express.
Make sure the information you entered are correct, and that your credit card has sufficient availability to cover the amount of the purchase and that your card has not expired. We inform you that we do not accept payments made by cash or debit cards.
Our clothing is produced exclusively in China by qualified specialists and complying with the rules on work, safety and respect for the environment. Almost all our products are made exclusively through the use of finished and imported fabrics and when it is not possible we make sure to use fabrics of excellent quality for the product.

- Delivery in 2-4 business days:
United States, Argentina, Chile, Bolivia, Brazil, Ecuador, Dominican Republic, Mexico, Peru, Paraguay, Uruguay, Puerto Rico.

- Delivery in 1-2 days of work:
Costa Rica, Nicaragua, Guatemala, El Salvador, Honduras, Colombia, Aruba, Curacao, Bahamas, Panama.

Shipping cost $ 19.95 additional remote areas $ 5.00

Delivery times begin one business day after the order is executed. You will receive an e-mail containing your tracking number once your package has been shipped. Visit "my order" to check the most updated status of your order.

Delivery times vary depending on the country of delivery. Standard shipping is 2-3 business days.
We ship with DHL worldwide with flat rate. The price is only the cost of shipping and does not include duties, taxes or other import charges applied by the importing country.
As soon as you generate an order, you will receive a confirmation email to the email address used for registration. The email contains all the details of your order. If you do not receive this email, and it is not present in your inbox, check on your junk or spam. In case you do not find it there, either contact customer service at support@bonagejeans.com to request an additional copy.
You can check the status of your order by logging directly into your account and clicking on “My Orders” and you will have the opportunity to verify in real time the progress of your request. The system is constantly updated
You can change the delivery address through your account at any time. Future shipments will be delivered to the new address.
Our couriers will attempt to contact you before delivery. If you are not available, you can always call the courier to arrange delivery on another day. It is very important to be present, because in case of damage when traveling, you can immediately open a dispute to the courier, checking the integrity and the product before signing the package.
Maybe a neighbor has withdrawn the package for you while it was not available. The courier requires a signature for delivery.
If you got the wrong size and want to change it send a return request clicking here or contact our customer care on support@bonagejeans.comWe will give you all instructions.
  • Merchandise must be unworn and unwashed
  • All tags must be attached in its original form
  • All returns and exchanges must include the original receipt
  • Returns are made within 30 days from receipt of the intact items
  • Please note that refund is not provided for items in the Final Sale promotion. In case of wrong size or return, we will offer you a store credit of equal value that can be used for a future purchase.

Refunds are made within 30 days from receipt of the intact items with which will be shipped with care in the original packaging.

Please note that your refund will be issued within 30 days from return’s reception

  • Merchandise must be unworn and unwashed
  • All tags must be attached in its original form
  • All returns and exchanges must include the original receipt
  • Please note that refund is not provided for items in the Final Sale promotion. In case of wrong size or return, we will offer you a store credit of equal value that can be used for a future purchase
  • According to our Sales Policy, refunds are made at the net of the application of shipping costs if the order becomes less than 90/110 after the return of items.
Refunds will be made on the credit card used during your purchase. A refund includes the purchase price of the products ordered, with the exception of shipping costs to return the product to be held. For any additional questions please see our terms of sale.

The prices are indicated in dollars and include ITBMS (VAT).

According to the country of delivery there may be local taxes and duties for your order. All customs, taxes, import duties, brokerage fees, or any additional charge by your local government are the responsibility of the recipient.

We are not responsible for these charges in any way, nor do we receive any of this money. The last thing we want is for our customers to pay extra. Since duties and taxes vary by country and by what is ordered, we can not provide an estimated cost. For countries where taxes and duties can not be calculated in advance, you will be asked to pay them at the time of delivery to the courier.

Shipping charges and taxes will not be refunded for packages that are rejected due to VAT/duty.

Privacy Policy

It is our knowledge that you place your trust in our company by this argument within our policies is to safeguard your information in the safest way. Credit card numbers are never saved and are processed on the bank's servers. We do not send credit card numbers by email.

Any content on our website may be modified and is at our discretion.

We hire a third parts company to help us provide the service or process your transactions. We require third parties to maintain the confidentiality of your personal information, limit access to that information. We are not responsible for the additional information you provide to these third parties and we encourage you to familiarize yourself with your own privacy policies before disclosing information to them.

Fill in the form with your data will allow these three topics, each of them will act as independent owner of the treatment carried out by the same, to collect and process your personal data for the specifically indicated purposes: Bonage

Use of Cookies

What is a cookie and what is it used for?

A cookie is a small text file stored on your computer by your browser when you visit a website, such as www.lapassioneA cookie is a small text file stored on your computer by your browser when you visit a website, such as www.bonage.com ("website").

What cookies does our website use and for what purpose?

Our website uses various types of cookies and similar technologies, each of which has a different function as indicated in the following table:

  • Technical or navigation cookies: These cookies allow the website to function properly and allow you to see it on your device's screen, in your language and in your market from the first time you access it. They will recognize your country so that on any subsequent visit you are directed directly to the relevant website of the country. They also allow you to create an account, log in and manage your orders while browsing the website. If you are a registered user, these cookies mean that you will be recognized as such, when you access the services offered by our registered users. These cookies will recognize if you make a purchase from the website through an affiliate site or partners so that we can fulfill any obligation that we have with such associated sites. These cookies are necessary for the website to work.
  • Functional cookies: These cookies enable the website to recognize it, following an explicit request (for example, if you click on "Remember me"), each time you access the website, you will not have to enter your login information again. If you have added items to your cart and closed your browsing session without completing your purchase, so that the elements of your cart are not removed, these cookies are activated to continue with the same shopping cart the next time they visit the website, Within a reasonable period of time. These cookies are not essential to the function of the website, but they improve the browsing experience.
  • Analytical cookies: These cookies are used, for example, in some of our service providers, such as Google Analytics, to conduct statistical analysis of how users use our website, through their computers or our mobile applications, such as Such as how many pages a user has visited or the number of mouse clicks on a page while using the website. In such events, BONAGE processes the results of these analyzes anonymously and for statistical purposes as long as the service provider uses the cookies in relation to the browser installed on your computer or other device used to view our website, only with the condition that is for the use of your service.
How can I disable cookies?

Navigation Data

We also point out that the procedures and software used to operate the computer system of the websites acquire, during their normal operation, some personal data whose transmission is implicit in the communication protocols of the Internet.

This category of data includes IP addresses or domain names of computers used by users connecting to the site, URI (Uniform Resource Identifier) of requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in reply, the numerical code indicating the status of the reply given by the server (successful, error, etc.), sections of the visited site, the type of device used, the nation from which we connect and other parameters regarding the operating system and computer environment.

This information is collected and can be associated (through cookies) with identified interested parties, these data will be used only in aggregate form to track the services offered by the site but will not be used to package and monitor the indicators concerned.

In particular these data may be used in aggregate form by the owner for the sole purpose of obtaining anonymous statistical information about the site in order to find your favorite pages by users in order to provide more appropriate content to check its correct functioning and develop a better product.

The data could then be used to ascertain responsibility in case of hypothetical computer crimes against the site.

Personal Data

The data could then be used to ascertain responsibility in case of hypothetical computer crimes against the site.

The data collected and the cookies received will be processed, these previous data only with methods and procedures necessary to provide the services requested.

The data will not be disclosed, may be disclosed, as necessary for the provision of the service, to companies that perform tasks on our behalf for technical or organizational instruments to provide the requested services.

Only with your express consent to the data, they can be used for statistical analysis, market studies and the sending of commercial information about Bonage promotional products and initiatives, by mail, telephone, email, sms, mms.

You also have the option with your express consent to grant Bonage the use of this data to perform statistical analysis, market studies and sending commercial information about products and promotions of other companies by email, telephone, sms, mms.

The granting of the data is optional, except those indicated as necessary so that they can take advantage of the services offered. You have the right to know, at any time, how your data is used. You have the right to update, supplement, correct, erase or block an object to any of these treatments. At any time, you may re-read the information and possibly modify the consent previously provided, verify or change the status of the active services and possibly request additional services.

The facts of these rights are recognized Law No. 51 of July 22, 2008:

Right of access to personal data and other rights

1. You have the right to obtain confirmation of the existence of personal data about you, even if you have not yet registered.

2. You have the right to get all the details at:

  • a) The data source is personal in nature;
  • b) The purposes and methods of treatment;
  • c) The logic applied in case of treatment with the aid of electronic instruments;
  • d) The identity of the owner, Manager and the appointed representative according to what is established in the Law.
  • e) The subjects or categories to which the personal data may be communicated or who can learn about them as the designated representative in the state, the managers or agents.

3. The interested party has the right to:

  • a) Update, rectify or, when interested, integrate data;
  • b) The cancellation, transformation in an anonymous form or the blocking of data processed illegally, including data whose retention is unnecessary for the purposes of which the data were collected or successively processed;
  • c) Certification that the operations referred to in points (a) and (b) have been notified, as well as in relation to their contents, that the data were communicated or disseminated, except where this requirement is impossible or involves the use of visibly disproportionate means, with respect to Protection.

4. The person concerned has the right to object, in whole or in part:

  • a) For legitimate reasons to the processing of data of personal character, pertinent for the purposes of the collection;
  • b) The processing of personal data relating to the person for sending advertising material or direct sale or for conducting market research or commercial communication.

Personal Data

The exercise of the right of Act No. 51 of July 22, 2008 may be separately in each of these independent data, each for the treatment of its competence, through a specific message by mail addressed to: Bonage, support@bonagejeans.com

According to current legislation, you are informed of the consequences that precede the failure to approve the use of your data for the purposes of the same, and then we ask you to express a separate agreement as provided by Law No. 51 Of July 22, 2008, of the privacy code for each of the data processing described in this statement, in which you would agree, by checking the "I accept" box next to the description in the electronic registration form available at the website. Information in accordance with Law No. 51 of July 22, 2008, ("code on personal data protection") Article 110: citation on undue disclosure of information and the sanction is reflected in the Criminal Code of Panama.

To choose the correct size, you should consult the diagrams and tables that appear during the purchase of each product.

To be able to take your measurements correctly, here is some useful information on the optimal way to do it.

Definition of fit:

Rise: Our climb measures from the bottom of the waist to the seam of the crotch.

Crotch: The seam of each leg is taken from the seam at the crotch of the bottom of the pants, measured along the inner seam of the leg.

Opening the leg: The opening of the leg indicates how thin or wide the bottom of the denim is, the smaller the opening of the leg, the thinner the area and the ankle.

Measuring tips

Bust: Measure around the fullest part of the bust.

Waist: Measure around the narrowest part of your torso.

Lower Hip: With feet together measure around the fullest part of your hips / buttocks.

Thigh: With your legs slightly open, measure around the fullest part of your thigh.

Being products that are used for daily use we have some easy steps that must be fulfilled, these can be different depending on the product and the fabric used in its manufacture.

The washing instructions are on the cooked label inside each item and on the page of each product on this website. Always follow these instructions thoroughly along with the following additional useful information for the correct care of your clothing.

General Care and Maintenance

Before washing the product, completely close the zipper, as well as pockets and openings.

Wash the dark and light colors separately.

Machine wash, in regular washing cycle, with cold water at maximum temperature 40 ° C avoiding a hot wash that could damage the fabric.

Never use bleach.

Iron the product to a maximum temperature of 150 ° C and do not leave prints or labels near heat sources.

Do not dry clean.

Do not tumble dry.

Welcome, these are terms and conditions that govern the contract of purchase and sale of products offered on the website www.Bonage.com

All available products are described in detail on the corresponding page of the website. We always try to describe and present as accurately as possible, the elements and each characteristic of the merchandise through photographs and details. We have a policy of continuous development of our products, to offer what we consider is the best product at the right price, which is why we reserve the right to modify at any time without prior notice, the specifications of the product, price, packaging and any Associated service. Before ordering, we invite you to carefully review the details of these. We do our best to provide the best images and descriptions, but unfortunately, we can not guarantee that the colors and detail in the images on the website are 100% accurate. Small differences can occur due to the monitor used, since the images may have been resized to fit the screen, the Internet browser or due to the photographic techniques used.
The prices are expressed in dollars ($).
  • 3.1. The "site" is the website, www.bonage.com dedicated to the sale of products.
  • 3.2. "Customer" is the person (natural or legal) who makes a purchase on the site, accepting the general conditions of sale.
  • 3.3. "Order" is the order form of the goods for sale, grouped by the customer on the site.
  • 3.4. "Products" are products for sale on the site, according to the terms and conditions of sale.
  • 3.5. "Price" is the consideration for the sale of the merchandise.
  • 3.6. "Contract" is the distance contract that relates to the sale of the products, according to the conditions of sale.
  • 4.1. The products sold are subject to the terms and conditions defined in the contract and published on the site of the order. The purchase of products implies the full acceptance and without reservation of the present general conditions of sale that will remain valid and effective until they are modified or complemented by Bonage. Any changes or additions will be effective as of the date they will be posted on the site and will apply to sales made on or after that date.
  • 4.2. The contract is concluded and binding for the parties when Bonage must send the confirmation of the order to the customer's email address, designated by his registration on the site.
  • 4.3. The customer can cancel the order free of charge at any time before the merchandise is shipped. If you cancel after the shipment, everything must be requested by the customer through a refund for 30 days from the delivery and is your responsibility the cost of returning the product to Bonage.
  • 4.4. Prices and products are subject to change without notice.
  • 5.1. Shipping charges may vary depending on the place of delivery: additional costs may be added for remote or hard-to-reach places. The payment page will show the amount of expenses according to the postal code entered.
  • 5.2. The delivery of the items is done by the courier to the shipping address provided by the customer at the time of the order. All the necessary information for the delivery must be realized with precision. Bonage is not responsible for non-delivery due to incorrect telephone numbers or delivery address. All additional costs arising from complications of delivery or non-delivery will be charged to the customer.
  • 5.3. The delivery of the products depends on the country of destination. Bonage will provide the customer with an online tool that allows you to follow the status of the order.
  • 5.4. At the time of delivery, the property and risk relative to the manipulation of the elements, will pass to the customer.
  • 5.5. The customer acknowledges and accepts that the information on the site about the availability for the delivery of the products is not updated in real time, also in view of the possible simultaneous access to the site of more customers, therefore, the actual availability of the products Individuals may vary during the same day as reported on the website.
  • 5.6. If after this home delivery agreement. The customer modifies this instruction in terms of address, delivery days and delivery time. You can not do it either by email, or by phone, you must present the invoice to our branches.
  • 5.7. If the replacement of a product of the same quality and title is not possible (for example, due to lack of it), Bonage will reimburse the customer for the amount paid for the damaged, defective or non-conforming product, for delivery.
  • 6.1. The client represents and guarantees to be a consumer, Article 33 of Law No. 45 of October 31, 2007, to be of legal age and that the data supplied by him, for the execution of this agreement are true and correct.
  • 6.2. When your first order is placed, you will be automatically registered to receive a generic password, which can be quickly changed through the link in the confirmation email. The client undertakes to communicate the correct, truthful and complete information about: demographic data, personal data, useful information for the order.
  • 6.3. The customer will pay the price of the products purchased and will keep a copy of the confirmation of the purchase order sent to the email address provided by the customer during registration to the site.
The amount of the fee will be paid at the time of the order. Accepted payments are credit card (Maestro, Visa, Mastercard, American Express). The customer must verify with the Bank issuing the card, which has allowed online purchases and ensure that all data is entered correctly and have the password of the security circuits Verified by Visa and SecurCode by Mastercard. Using a credit card for online shopping is the practical and safe method. The site is committed to maintaining the security of the information relating to the credit card or personal data. All sensitive data is encrypted during transmission using SSL (Secure Sockets Layer) adopted around the world as the safest. All data is stored on secure servers and away from possible Internet connections. It remains the responsibility of the customer to verify that their browser is compatible with SSL Technology, to complete the order.
  • 8.1. Trademarks, logos and other distinctive signs of any kind contained in this website belong to their respective owners.
  • 8.2. It is prohibited to use trademarks, logos and other distinctive signs, including reproduction on other websites, by unauthorized third parties.
  • 8.3. The contents of the site (texts, graphics, images and animations) are protected by copyright.
  • 9.1. Sales of products through the Internet are governed by Law No. 51 of July 22, 2008, Article 77, guarantees the right to rescind the contract, guaranteeing the consumer the right to return the product purchased and obtain a refund of All expenses within 30 days of receiving the product. Refund does not include shipping costs.
  • 9.2. The client may exercise the right to desist by sending a written notice sent by e-mail indicating the reference (the eight digits and the serial number appear in the confirmation of the order).
  • 9.3. The right of restitution, on the other hand, can not be exercised by the customer if the product is not intact, namely:
    - In the absence of the original element;
    - In the absence of elements of the product;
    - For damages caused by the customer to the product.
  • 10.1. If the customer wants to return a product, there are thirty (30) days after the delivery of the same contact customer service to start the refund procedure. The customer service will take care of the procedure to contact the Messenger, will travel in the same direction of delivery to collect the product and return it, intact and with all original.
  • 10.2. The products must be returned properly protected in their original packaging, in perfect condition of resale (it should not be worn, damaged, dirty by the customer).
  • 10.3. Refunds will be made within 30 days from receipt of the goods from the warehouse, on the credit card used. The refund includes the purchase price of the ordered products and the shipping incurred, except for shipping costs to return the product which remain the responsibility of the customer.
  • 11.1. The Customer will receive newsletters containing updates on products, services and promotions; the newsletter is produced by Bonage.
  • 11.2. The customer will receive newsletters that contain product updates, services and promotions; The newsletter is produced by Bonage. The foregoing may be exercised without the express consent of the clients, provided that they have refused to grant the use of their data when registering on the same site or on subsequent occasions by means of the link at the bottom of the emails, or sending a communication to the following email address: support@bonagejeans.com
  • The necessary data provided by the client for the performance of the contract will be treated in accordance with the National and International provisions, sales per website. For more information, see privacy policies.
  • 13.1. The photographs and texts are by way of example and may be different from the product or change without prior notice. Consequently, Bonage is not responsible for the errors resulting from these illustrative images or texts.
  • 13.2. Bonage is not responsible in any case for breach of this contract in the event of absence, lack of product availability, force majeure, interruption or total or partial strike of postal services, transportation and telecommunications.
For technical or administrative assistance issues, contact customer service: support@bonagejeans.com.
Note: You cannot order any products through this email address